We'd love to hear from you
Get in touch
Supporting you on your health journey
For customer support or general queries: 0861 029 892
For the (Kaelo AskNelson) Family, Legal or Financial Counselling: 0861 635 766
How can we help?
Medical Insurance Self Service
Find a Doctor or Service Provider
Search for Doctors, Dentists, Hospitals, Optometrists and Pharmacies.
Find a Doctor or Service Provider
Search on the Prime Cure Network for a Doctor, Dentist, Optometrist, Hospital or Pharmacy.
Policy Maintenance Medical Insurance
Contact details to Amend your Medical Insurance Policy
Amend your Policy
To Request amendments to your Dis-Chem Health Policy: dischemhealth@kaelo.co.za
Top queries:
Member certificate
Where is my card
Add or remove dependants
Change my plan types
Add buy ups
Book a Consultation: My Telehealth or Counselling
Book My TeleHealth Virtual Doctors or Counsellors for Family, Legal and Financial Advice.
Book a Consultation: My Telehealth or Counselling
As a Dis-Chem Health member you have access to two categories of Virtual consultations:
1. Medical Consultations with My Telehealth including scripts for medication and referrals for x-rays and blood tests if needed. If you are on the Core plan you can substitute your Doctor (GP) visits with My Telehealth Virtual consultations.
2. Family, Legal and Financial Counselling with health professionals (Ask Nelson), over the phone, or virtual via video conference or Face-to-face in person on appointment.
– Members have access to unlimited counselling. Appointments available Monday – Friday 08:00 – 19:00. Bookings essential.
For bookings:
Either contact the call centre on 0861 665 665
Dis-Chem Apps:
Download the Dis-Chem Health App to Access your Benefits, Policies, Bookings and more
Click Here to read our Frequently Asked Questions (FAQs) 
