• Telephonic counselling is available 24 hours per day, 365 days a year, in all 11 official languages.
• You also have access to unlimited virtual counselling. Appointments for virtual counselling are available Monday to Friday 08:00–19:00.
• After a comprehensive clinical assessment based on the challenges experienced as well as a risk assessment, you may get a referral for in-person counselling with a treatment professional.
• To book a session, visit the Self-support tab on this website.

Today’s hectic pace of life often leaves children and teenagers without the support they need to cope with challenges like bullying, peer pressure, depression, performance anxiety and exposure to drugs. This benefit provides support on a number of issues, including:

• Parenting issues
• Fears and phobias
• Emotionality and associated problems
• Separation anxiety
• Boundaries
• Children dealing with divorce and parent separation
• Bedwetting
• Self-confidence
• Bullying
• Transitions
• School-related problems.

For children aged between four and 12 years old, we use a variety of therapeutic methods (for example play therapy and painting) to engage and assist the child.

This benefit, in partnership with a financial services provider, provides comprehensive advice on:

• Personal financial health
• Budgeting and cash flow
• Personal debt management
• Tax
• Asset-based financing
• Asset sourcing
• Short-term Insurance
• Wills and estate planning
• General financial advice and support.

This service is available Monday–Friday 08:00–17:00. 

This benefit, in partnership with a legal services provider, provides comprehensive advice on:

• Criminal law (bail applications, drunk driving, assault, theft, fraud, etc.)
• Civil law (breach of contract, accidents, damage claims and property issues)
• Family law (divorce, maintenance, family violence, interdicts, custody and access matters)
• Estate planning (administration of deceased estates, advice on drafting wills and estate planning)
• Telephonic tax advice.

This service is available Monday–Friday 08:00–17:00.
Emergency legal advice for bail applications is available 24 hours a day, seven days a week.
In addition to telephonic legal advice, referrals to an attorney from the National Panel of Attorneys for a free 30-minute consultation will be made available if required.

Life coaching

• Helps members and dependants to identify goals and develop an actionable plan to achieve them.
• Helps you maximise your full potential and reach desired results.
• Provided telephonically or virtually by qualified life coaches.

 Parent coaching

• Provided telephonically or virtually to help you navigate the challenges of successful parenting.

Career guidance

• • Provided telephonically or virtually to help you get the knowledge, information, skills and experience necessary to identify career options and narrow them down to make a career decision.