Medical Insurance Self Service
Find a Doctor or Service Provider
Search for Doctors, Dentists, Hospitals, Optometrists and Pharmacies.
Find a Doctor or Service Provider
Search on the Prime Cure Network for a Doctor, Dentist, Optometrist, Hospital or Pharmacies.
Either click Search using my current location or Add an address to start
Policy Maintenance Medical Insurance
Contact details to Amend your Medical Insurance Policy
Amend your Policy
To Request amendments to your Dis-Chem Health Policy: dischemhealth@kaelo.co.za
Or call 0861 029 892
People generally need:
- Member certificates
- Where is my card
- Add or remove dependants
- Change my plan types, or Add buy ups
For full self service options: My Policy
Dis-Chem Apps:
Download the Dis-Chem Health App to Access your Benefits, Policies, Bookings and more
Book a Virtual Doctor Consultation (My Telehealth)
Book My TeleHealth Virtual Doctors for diagnosis, scripts or referrals.
Book a Virtual Doctor Consultation (Telehealth)
As a Dis-Chem Health member you access Doctors for Virtual consultations:
Consutlation with My Telehealth including scripts for medication and referrals for x-rays and blood tests if needed.
If you are on the Core plan you can substitute your Doctor (GP) visits with My Telehealth Virtual consultations.
Virtual Consultations are available on the Core and Plus Plans upon my policy inception.
For bookings:
Either contact the call centre on 0861 665 665
Book Family, Legal or Financial Counselling
Phone, Virtual or Face-to-Face Counselling, Powered by Kaelo AskNelson.
Book Family, Legal or Financial Counselling
As a Dis-Chem Health member you have access to:
Family, Legal and Financial Counselling with professionals part of Kaelo AskNelson over the phone, virtual via video conference or Face-to-face in person on appointment.
Members have access to unlimited counselling and this benefit is available immediately on Accident Cover or Combines Plan.
Appointments available Monday-Friday 08:00 – 19:00. Bookings essential
For bookings:
Either contact the call centre on 0861 665 665
Click Here to read our Frequently Asked Questions (FAQs) 
Gap Cover Self Service
Submit a Gap Claim
Links and info to submit your Gap Claims
Click Here to read our Frequently Asked Questions (FAQs)
